Important Information

COVID-19 Product and Supply Update

Alpha First Aid and Alphasport continue to operate as normal to supply our essential business customers. We feel proud that we are able to contribute to the community with the supply of products into critical services such as; City Councils, Utility Providers, Healthcare Professionals and Schools amongst others.

Please find the information below regarding products affected by demand due to the COVID-19 outbreak. We continue to work hard to secure ongoing stock of these items and we will continue to allocate product on backorders as new stock arrives, please call, email or view the website for stock availability.

Product Updates

Surgical Masks – A small number of boxes remain available from our shipment arriving within a 5 week ETA. Next shipment ETA for new orders is 6 weeks.

Non-Contact Infrared Forehead thermometers – Now available for Pre-Order. Small number remaining for delivery in 2-3 weeks, next shipment due 5-6 weeks.

Hand Sanitiser – Our 3 Australian Manufacturers; Aqium, Germ Buster & Badu continue to supply product upon completion of manufacturing. Please note we are not accepting backorders for some of these product lines.

Gloves – We are working with our 4 Australian suppliers to secure ongoing supply of gloves. Please note we do have some stock available in certain sizes and product variants.

Paper products – We have good stock of paper products such as; Purifas Face Shields, VersaTowel, Headpads etc.

Antibacterial or Alcohol Liquid and Wipes – Please note all brands are in very limited supply. We are working with our Australian suppliers to secure ongoing supply of these products.

Toilet Paper / Tissues – We have toilet paper in stock and more tissues arriving in the next week.

We will attempt to provide stock ETA's where possible, however due to the current supply and demand, manufacturers sometimes cannot give us a clear indication on product availability.

Delivery Delays

Please note the challenges presented by the pandemic mean there are delays to all courier services as they adopt additional safety measures to protect their people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased shipment volumes.

The team at Alpha First Aid and AlphaSport are doing all that we can to ensure your orders are despatched in a timely manner to assist in managing the impact of COVID-19 on your business.

Covid-19 Business Update and Stock Availability

Dear Customers,

With immediate effect our shopfront will be closed until further notice.

Order collection is currently unavailable however orders can be despatched by courier.

External visitors will not be accepted at our office or warehouse until further notice.

Our priority is to ensure our services remain uninterrupted. Accordingly:

- our office team will continue to operate normally
- our warehouse team will continue to operate normally

The welfare of our staff is very important so we appreciate your understanding.

We are currently experiencing supply issues with a number of consumable items.

Many products currently do not have an ETA with our suppliers but as soon as stock is received our website will be updated to allow these products to be ordered.

Unavailable items:

Face masks

Hand sanitiser / hand wash

Antibacterial wipes

Disinfectants

Please note, outside of these products we do not envisage any other supply issues and all other orders will continue as normal.

Also be aware that we are experiencing a high demand of enquiries via phone and email resulting in longer than usual response times.

Dispatch and shipping times may also be longer than normal. Our shipping carriers are experiencing delays in their networks resulting in delivery times increasing, particularly to regional and rural communities. This could add an extra 5-7 days to normal delivery times.

For more information please contact customer service.

Thank you,

The team at Alpha.

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